Return Policy – Parnik Naturals LLP
100% Natural Herbal Wellness
+91 - 8448833782 parniknaturalsllp@gmail.com
100% Natural Herbal Wellness

Return Policy

This Return & Refund Policy applies to all purchases made through Parnik Naturals®, a registered brand owned and operated by PARNIK NATURALS LLP.

By placing an order on our website, you agree to the terms of this policy.

1. Return Eligibility

We want our customers to receive products in excellent condition. You may request a return or replacement if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is defective upon delivery.
  • The product is missing items included in the order.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.
  • The product must be unused, unopened, and in its original packaging.
  • All labels, seals, accessories, and invoices must be included.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once delivered:

  • Opened or used herbal products
  • Opened supplements or capsules
  • Opened massage oils
  • Personal care products that have been used
  • Products with damaged or broken safety seals
  • Products damaged due to misuse or improper handling
  • Items purchased during clearance or special promotional sales (unless damaged or defective)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the package
  • A brief description of the issue

After verification, we will arrange a replacement or refund, as applicable.

4. Refund Policy

Refunds will be issued in the following cases:

  • Order cancelled before dispatch
  • Product unavailable after order confirmation
  • Damaged or defective product approved after verification
  • Incorrect product delivered

Approved refunds will be processed to the original payment method within 5–10 business days. The actual credit time may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges only if:

  • You receive the wrong item.
  • The product is damaged during transit.
  • The product is defective upon delivery.

Exchange requests are subject to stock availability.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), PARNIK NATURALS LLP will bear the return shipping cost.

If the return is not due to our error, return shipping charges may be the customer's responsibility.

7. Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation is not possible. Please refer to our Cancellation Policy for more details.

8. Refund Processing Time

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be initiated within 5–10 business days.
  • The amount will be credited to the original payment method.
  • Processing time may vary depending on your bank or payment provider.